Help & Support
Before submitting a contact request, please review our troubleshooting guide below. Our engineering team has compiled this list based on common user feedback to help you resolve technical hurdles instantly without waiting for a manual response.
Download Failing?
Check if the video is from a private account. Extraction tools cannot access content hidden behind privacy walls. Also, ensure the URL is a direct "Status" link. If the platform has recently updated its UI, try refreshing the page to load our latest extraction syntax logic.
Where are my files?
On desktop, check your "Downloads" folder. On mobile (iOS), files are saved to the Safari Downloads manager—tap the blue arrow in the URL bar to find them. On Android, files go directly to your system's global Downloads folder.
Slow Extraction Speed?
Our tool uses your local browser memory to reconstruct the video blob. If you are on a weak cellular connection, the initial buffering phase might take several seconds. Ensure you have a stable connection for the best performance.
Audio Missing?
Twitter serves high-definition video and audio in separate streams. XTSave performs a real-time muxing process in your browser. If audio is missing, it may be due to a temporary interruption during the muxing phase. Simply try the download again.
Send Us a Message
If your issue persists or you have a specific technical inquiry, use the form below. We typically respond within 48-72 business hours.
Quick Contact
For the fastest response, reach out to us directly on X (formerly Twitter). Response times depend on availability. Please include the page URL and a description of the issue.
Use the form on the left to send us a message and we'll get back to you within 48–72 hours.
@XTSaveCorporate & Legal Inquiries
XTSave operates as a transparent and ethical digital utility. If you represent a media organization, rights holder, or law firm with a specific inquiry regarding our platform's architecture, data policies, or API usage, please direct your correspondence to our formal legal channel at . For copyright takedown notices, please submit your request to dmca@xtsave.com in accordance with our DMCA Policy.
For press inquiries or partnership opportunities, please include "Press Request" or "Partnership" in the subject line of your message.