Contact Us & Support
We're dedicated to ensuring you have the best archiving experience possible.
Frequently Asked Questions
Before submitting a contact request, please review our highly detailed troubleshooting scenarios. Often, your issue can be rapidly resolved without requiring engineering support intervention.
Why is my video download failing?
Download failures generally manifest due to two underlying reasons: Either the link you provided is pointing to a completely private account (our extraction APIs physically cannot parse data hidden behind private authentication walls), or the specific URL format is strictly invalid. Ensure you are copying the definitive "Status" link ending in a numerical ID sequence.
Where are my downloaded files stored?
XTSave operates securely entirely within the confines of your local browser environment. The absolute destination directory of the finalized MP4 file is exclusively governed by your specific Operating System mechanics. On Desktop OS variations (Windows, MacOS), files default to the primary "Downloads" folder. On Apple iOS platforms, check the Safari Downloads manager to transfer the video into your camera roll.
Are there any limitations or payment walls?
XTSave functions as a remarkably unrestrictive utility. We enforce absolutely zero throttling on your download velocities, we cap zero operational limits on your daily volumetric usage, and we emphatically process all conversions one-hundred-percent free of charge. You will never face an unexpected paywall on our domain infrastructure.
What is your generalized technical response timeframe?
Our incredibly dedicated frontend and backend developer support staff natively prioritize absolutely all incoming diagnostic inquiries fundamentally based precisely on strict technical severity parameters and network impact. While our standard operational communication policy firmly dictates a comprehensive professional reply within an estimated forty-eight to seventy-two standard business hours, critical localized API connection failures or substantial systemic CDN network regressions are almost always thoroughly investigated dramatically quicker. We actively encourage and respectfully ask that you please remain exceptionally patient after successfully securely submitting your detailed diagnostic bug report inquiry seamlessly via the portal exactly below, as our talented technicians are consistently meticulously reviewing highly complex cross-origin resource sharing network anomalies comprehensively.
Direct Communications Portal
Are you encountering an exceptionally persistent bug not addressed within our FAQs? Are you an institutional researcher curious about API integrations? Please leverage the encrypted communication portal below, or reach out to us directly on X for a faster response. Our dedicated support engineering staff typically issues thorough responses within 48 to 72 business hours.
By successfully submitting this query format, you conclusively agree to allow our engineering tier to utilize your provided email vector strictly for direct communicative resolution purposes. We loathe spam parameters identically as much as you do.